Fix payment issues, such as declined or incomplete transactions

If you take issues paying for Google products, you might demand to set a problem with your payments profile.

Find the issue you're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Attempt these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting boosted information to us, please do then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments center settings. If they don't friction match, update your address in your Google payments eye, and attempt the transaction over again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop figurer, attempt the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the social club again.
    • Effort creating a new Google account if you don't already have i and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired card"

Check to run across if your payment method is up to date. If information technology isn't, update information technology in the Payments middle.

"Unable to consummate transaction. Please utilise another form of payment."

Note: These steps also apply if y'all see the error bulletin "Your payment didn't become through. Please try a different payment method or endeavor once more later on."

Endeavour the post-obit:

  1. Bank check to run across if your payment method is upwardly to engagement. If it isn't, update information technology in the Payments center, then attempt your buy again.
  2. Make sure you lot have enough money in your account for the purchase.
  3. If y'all're still having problems, contact your bank to run into if in that location's a problem with your account.
  4. Effort making the purchase again with a dissimilar payment method.

"Your payment was declined due to an upshot with your business relationship"

If you run across this message, information technology might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We need a lilliputian more data to protect your account against fraud.
  • Nosotros need a little more information to comply with EU law (European customers simply).

To gear up the issue, try the following:

  1. Become to the Payments heart.
  2. Take action on any errors or requests in the payments center.
    1. Yous might need to verify your identity before you can buy anything through your Google Account.
  3. Brand sure your proper noun, accost, and payment information are upward to date.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to brand the payment. Bank check your business relationship residuum or contact your bank.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the carte earlier yous tin can use it once more:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge menu.
  4. Inside 2 days, you lot'll find a temporary charge on your carte du jour statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method once again:

  1. Confirm which carte y'all want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Wait upward to 2 days.
    • If more than 2 days: Check your bill of fare argument. You should find a temporary charge from Google called "GOOGLE Examination," with an viii-digit code.

Carte is grayed out & says "bill of fare is ineligible"

You tin't use this carte for this purchase. Try to make the purchase again with a dissimilar card.

If the bill of fare you want to use isn't listed, follow the on-screen instructions to add a new menu.

Closed payments profile

Learn more than about what to do if you temporarily or permanently closed your payments profile.

If y'all're still having problem, contact support.

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